Teaching Culture and Passion
| Hear how Larry Rosen has built a culture of service and passion in his own words.
Teaching Culture and Passion
“No matter what business you are in you better want to add value to your client’s life. That’s what makes you successful and what you need to instill in every one that works for you”. - Larry Rosen
“Business doesn’t need to be complicated it just needs to add value to others.” It is this straight forward thinking that helps Harry Rosen continue to grow and prosper after fifty eight years.
Larry Rosen is the Chairman and CEO of Harry Rosen.He left the corporate world where he had established himself as a successful corporate lawyer for one reason – Passion, his father’s passion. He was proud of what his father was doing and desperately wanted to be part of it.
He believes it takes a culture of passion to create a culture of service and innovation. In retail your people are your torch, your brand and your transmitter. They are who your customer sees when they are most in need of your products and service.
All the vision, mission statements and value propositions in the world will not result in an ounce of success without a passionate inspired front line and the only way to have that is to have passionate people all the way up the line. Passion is like gold—it flows down hill and it flows fastest when it is red hot.
Fortunately, passion is contagious…it results in an epidemic of eagerness and wanting to help.
Author, E.M. Foster once said, “One person with passion is better than forty people merely interested.”
So how do you promote a culture of service, advice and passion? Larry believes it comes from over the top mentoring and training. Passion can be taught and inspired.
Great service comes from team collaborations, not top-down mandates. Larry believes it is all about great teams at store level that passionately want to add value to their clients life.
Clothes don’t make the man and they don’t often save lives but that doesn’t mean you can’t be passionate about helping a man have the wardrobe that will give him confidence, help sell his ideas and maybe even make him seem a little more appropriate to the person who may become the most important person in his life- his mate and partner.
Larry’s belief in his team is evident in his words and his actions.
He believes “It is not about one great idea, it is the thousands of little ideas and small attentions to detail that come together through everyone on the team that makes the difference. Passionate leaders get their power from coaching and enabling others, not by telling them how to do their work. Passionate innovate leaders make work fun and encourage their staff to feed off the happiness of their customers.
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