Gladys manages teams with strong leadership ability and a positive and supportive approach. She has facilitated seminars throughout North America, delivering workshops on various aspects of business and technology. She develops and presents training programs that focus on growth through attitude and behaviour modification, while enhancing bottom-line measurable results. Using Action Planners ensures participants take away actual action steps to implement immediately into their own environment.
Gladys is a Certified Trainer of the DiSC ™ Assessment system and the PROFILE ™ personality system for 10 years and has a certificate in Telecommunication Management and e-CRM (Customer Relationship Management). She has her Project Management Professional (PMP) designation, through Project Management Institute.
ProgramsManaging Change, Conflict and Communications: A Manager's Tool Kit› Masters Certificate in Project Management›