Ken Buchanan, MCITP, MCDBA, MCBA, is the senior instructor / solutions architect for Atocrates Project Sciences supporting the Business Analysis and Project Management Masters Certificate programs in the National Capital and Québec regions. A graduate of the Masters Certificate in Business Analysis from the Schulich Executive Education Centre, York University. Ken has worked as a business analyst and project manager for more than 15 years. In that time, he has worked on a wide variety of client projects. He has experience working with public sector, private sector, government and non-profit organizations. While dealing with these different types of organizations, he has specialized in systems improvements, systems integration, CRM software deployment, system modeling and training. Ken has served in the Canadian Armed Forces.