Certificate in Critical Communication Skills

  • Extensive interactive individual and group exercises ensure your mastery of all seven essential communication modules:

    Effective communication strategies: best practices; your communication style in action: adapting your technique; interpersonal success skills; communicating up, down and across your organization; presenting information vividly; managing difficult conversations; and business storytelling techniques. Benefit from expert guest speakers throughout the program.

    You’ll develop vital professional strategies to communicate effectively with senior leadership, managers, clients and frontline staff. Learn how to find, nurture and deliver the stories that get people working together, facilitate sharing of knowledge and engage your listeners. Apply your new expertise in real time toward current work challenges.

    Who Should Attend

    This program benefits professionals who are interested in developing a complete and comprehensive business communication skill set.

    • “Excellent content, excellent/professional instructors and a great value add to your professional development.”

      Nick HadjiyianniPrograms Manager, Employment and Social Enterprises, Community Living Toronto
    • “Excellent opportunity to learn and share with other individuals interested in becoming better leaders.”

      Leona TariniResource Management Supervisor, Ministry of Natural Resources and Forestry
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.