Certificate in Management Skills for Supervisors

  • Your learning process begins at registration!

    You’ll receive a preparation package, including the Skills Inventory for Supervisors and Managers questionnaire, before the first class. Use this to discover your leadership style, strengths and weaknesses. Apply this insight during your in-class training to examine real-time issues instead of hypothetical case studies, and learn to implement your leadership style to fit any organizational context. Master the art of conducting effective team meetings that generate meaningful outcomes, and become an expert communicator with staff, management and customers.

    Benefit from the curriculum’s extensive interactive training format, a variety of modern teaching approaches, customized assessment tools – including the Myers-Briggs Assessment Inventory – lectures, leadership surveys, group case discussions, role plays, visual aids and team exercises. The certificate, divided into five fundamental learning cornerstones, covers the key roles of effective supervisors and managers; leadership and team motivation; communications skills training and staff development; delegation, problem-solving and decision-making; and employee conflict resolution and performance evaluation.

    Who Should Attend

    This program benefits newly  appointed division and branch managers, office managers and supervisors, training, HR and industrial relations specialists, project managers, team leaders and supervisors, plant/production managers and superintendents, public-sector supervisors and managers, development managers.

    • “MBTI was possibly the best tool to understand individuals' temperaments and understand why people act the way they do.”

      T. KeetechSupervisor, Warehouse Operations, Atomic Energy Canada
    • “The program gives both new and experienced managers and supervisors the tools and skills to be successful.”

      T. WallachFacility Manager / Chief Engineer, BPC District Energy Investments LP
    • “This course provided me with new tools to effectively manage myself as well as the people who report to me.”

      C. MassicotteCoordinator - Integrated Crime Analysis Bureau, York Regional Police
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx