Lean Operational Excellence for Service Organizations

  • Thousands of service organizations worldwide are now applying Lean to achieve higher levels of performance

  • A specialized course on applying Lean principles, tools and techniques, this program will show you how to identify and remove any non-value-added activities in your everyday service processes. Learn how to build a Lean organization, drive out waste, streamline process flow and build a culture of continuous improvement.

  • “An excellent investment. I got a solid understanding of the topic and learned a range of tools to apply about what we learned in diverse ways. All delivered by a clear subject matter expert.”

    P. AtkinsonDirector of Membership, FSNA
  • “It as a good overview of the philosophy and concepts associated with Lean thinking, and gave me some tools to take back to initiate the process of Lean.”

    A. Latiff-RaymanSupervisor, Direct Program, City of Toronto

Top Reasons To Choose This Program

  • Discover how Lean principles can transform your service organization

    Drive out waste, streamline process flow and build a culture of continuous improvement

    Receive The Lean Enterprise Memory Jogger by Goal/QPC

    Help your organization go Lean with a tool for the next generation of process improvement