Managing in a Unionized Work Environment

  • Changes to collective agreements, labour laws, human rights codes, grievance and disciplinary procedures make it very challenging to maintain a cohesive, trusting and motivated workforce.

    This popular program takes the guesswork out of managing unionized employee groups. The skills-laden course is team-taught by a top labour relations expert and a world-class authority on leadership. Gain both legal and leadership perspectives. The program covers leadership, employment-related laws and proven ways to achieve a progressive work environment. Hundreds of public- and private-sector organizational leaders have benefited from this program.

    Who Should Attend

    • Managers new to a unionized work environment
    • Front-line supervisors responsible for creating positive working relationships with unionized workers
    • Managers and Directors of public sector departments, municipalities, educational institutions, unionized agencies and healthcare organizations
    • HR supervisors and labour relations leaders overseeing skilled trades professionals

    What You Will Learn

    • Create a strong management-union relationship that better understands the competing interests of the union and the employer
    • Discover how to deal professionally with disgruntled employees and union challenges
    • Master effective leadership skills to lead unionized staff
    • Manage legal issues by accurately interpreting the collective agreement
    • Motivate staff and manage poor performers using discipline appropriately
    • Set proper performance expectations that are supported with constructive feedback
    • Represent the interests of management professionally
    • Learn strategies to build a high-performance climate
    • Effectively respond to grievances
    • Maintaining respectful relationships with union representatives

    Additional Course Materials

    • A pragmatic workbook with over a dozen forms you can use to set-up a formal performance improvement program with unionized staff
    • A bonus copy of Cy Charney’s bestselling book Just-in- Time Management
    • “Great course that has given me more confidence in my work environment.”

      J. FabianManager, Madawaska Valley Association for Community Living
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich Executive Education Centre is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).