Managing in a Unionized Work Environment

  • Changes to collective agreements, labour laws, human rights codes, grievance and disciplinary procedures makes managing in a unionized environment challenging when it comes to maintaining a cohesive, trusting and motivated workforce.

    This popular program takes the guesswork out of managing unionized employee groups. The skills-laden course is team-taught by a top labour relations expert and a world-class authority on leadership. Gain both legal and leadership perspectives. The program covers leadership, employment-related laws and proven ways to achieve a progressive work environment. Hundreds of public- and private-sector organizational leaders have benefited from this program.

    Who Should Attend

    • Managers new to a unionized work environment
    • Front-line supervisors responsible for creating positive working relationships with unionized workers
    • Managers and Directors of public sector departments, municipalities, educational institutions, unionized agencies and healthcare organizations
    • HR supervisors and labour relations leaders overseeing skilled trades professionals

    What You Will Learn

    • Create a strong management-union relationship that better understands the competing interests of the union and the employer
    • Discover how to deal professionally with disgruntled employees and union challenges
    • Master effective leadership skills to lead unionized staff
    • Manage legal issues by accurately interpreting the collective agreement
    • Motivate staff and manage poor performers using discipline appropriately
    • Set proper performance expectations that are supported with constructive feedback
    • Represent the interests of management professionally
    • Learn strategies to build a high-performance climate
    • Effectively respond to grievances
    • Maintaining respectful relationships with union representatives

    Additional Course Materials

    • A pragmatic workbook with over a dozen forms you can use to set-up a formal performance improvement program with unionized staff
    • A bonus copy of Cy Charney’s bestselling book Just-in- Time Management
    • “Great course that has given me more confidence in my work environment.”

      J. FabianManager, Madawaska Valley Association for Community Living
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich Executive Education Centre is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

    This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at