OmniChannel Excellence: How to Win in the New World of Retail

  • Understand how best-in-class retailers win in today’s omnichannel environment

  • This two-day course has been designed to help participants understand both the time-tested fundamentals of successful retail and how they must evolve to meet the needs of tomorrow’s consumers. Using real-world examples, group exercises, videos and an in-class simulation it will demonstrate the concepts of effective retail leadership in an omnichannel world.

  • “This course will truly help improve the way I manage my team in the future.”

    Karen LeungOperations Manager, Shoppers Drug Mart

Top Reasons To Choose This Program

  • Review real-world case studies and simulations that bring academic theory to life

    Take what you learn and use it to improve your retail organization immediately

    Understand the key areas for retail success and discover how some of the world’s greatest retailers leverage these areas to win

    Understand “The Experience Economy” and uncover gaps between service expectations and delivery

    Take minimal time away from your operation in this two-day program