Susan Abbott

Susan Abbott is an expert in customer service experience strategy.  She is a skilled moderator and facilitator, who readily and effortlessly creates rapport across a wide range, from executives to students.   

Her long-standing passion for creating superior customer experiences is balanced by strong business and analytical skills. Susan's background as a general manager in the financial services industry included senior roles in retail management, planning, sales and marketing.

Susan has an MBA from the University of Western Ontario's Richard Ivey School of Business and an Honours BA in Psychology from Queen's University. She has advanced training in marketing research methodologies from the Professional Marketing Research Society and is qualified on the Myers-Briggs Type Indicator MBTI®
You can read Susan's blog at CustomerExperienceCrossroads.

Programs Instructor teaches at SEEC	Level	Days