Give your customers the absolute best experience possible with Schulich ExecEd’s CX Management course. Refocus your organization on nurturing long-term relationships with your customers and push well beyond your customers’ expectations.
This three-day course is designed to give you the tools needed to create a CX strategy, implement it, and blow your customers away with a superior level of service. Be exposed to real-world challenges and get a practical knowledge of how to handle new technologies that could disrupt your current CX plan, while creating a customer focused culture within the organization.
Length: 3 Days
Next Sprint: February 28, 2022 to March 2, 2022
Take a holistic approach to Customer Experience and learn to develop and implement plans that nurture long-term customers, provide for new customers, and promote ongoing customer relationships.
February 14, 2022
February 28, 2022
March 2, 2022
$2,950 + HST
90%
Virtual
3 days
Providing a great customer experience goes beyond being polite and accommodating. It begins before you make contact with your customers, and extends past the point of purchase. Customer Experience Management is designed to show you exactly how to implement customer experience strategies that exceed expectations at all levels.
Tackle simulated case studies based on real world challenges
14 PDU - PMI Leadership, 7 PDU - PMI Strategic & 21 HRPA - CPD Hours
Optional one-day field trip with a deep dive into the CX design and delivery of the host
A holistic approach to Customer Experience ensures excellence at all levels
Develop a plan to tackle specific CX issues
Ensure brand experience is in line with brand promises
Gain customer insights beyond sending out surveys
Connect core organizational beliefs to customer experiences
Your customers deserve only the best. By taking the Schulich ExecEd Customer Experience Management course, you’ll set yourself up to provide unparalleled customer satisfaction and create a culture that focuses on nurturing customer relationships while also preparing yourself to continue growing as a CX Professional.
Our unique approach to the practical application of the concepts in the CX Management course will ensure that you are prepared to take your customer management skills to new heights.