Achieving Excellence in
Customer Experience (CX) Management
Give your customers the absolute best experience possible with Schulich ExecEd’s Achieving Excellence in Customer Experience (CX) Management course. Refocus your organization on nurturing long-term relationships with your customers and push well beyond your customers’ expectations.
This three-day course is designed to give you the tools needed to create a CX strategy, implement it, and blow your customers away with a superior level of service. Be exposed to real-world challenges and get a practical knowledge of how to handle new technologies that could disrupt your current CX plan, while creating a customer focused culture within the organization.
Here are some of the key details of the course
Length: 3 Days
Next Sprint: February 28, 2022 to March 2, 2022
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Explore your strengths and weaknesses with the Leadership Gene Assessment -
One-on-one coaching and debrief to unpack your leadership style -
Create your leadership blueprint for building a winning culture -
Learn how external and internal forces shape operations and innovation
Innovation and Organizational CX Culture assessment
Practical applications of your skills based on real-world case studies
Integration of employee-customer relationship management
Build a culture of CX excellent in your organization
Innovation and Organizational CX Culture assessment
Practical applications of your skills based on real-world case studies
Integration of employee-customer relationship management
Build a culture of CX excellent in your organization
Schulich ExecEd’s Next Level Leadership Program
Take a holistic approach to Customer Experience and learn to develop and implement plans that nurture long-term customers, provide for new customers, and promote ongoing customer relationships.
Program
Details
Apply By
February 14, 2022
Start Date
February 28, 2022
End Date
March 2, 2022
Fees
$2,950 + HST
Satisfaction Rating
90%
Achieve Excellence in Customer Experience (CX) Management
Providing a great customer experience goes beyond being polite and accommodating. It begins before you make contact with your customers, and extends past the point of purchase. Achieving Excellence in Customer Experience Management is designed to show you exactly how to implement customer experience strategies that exceed expectations at all levels.
Practical Applications
Tackle simulated case studies based on real world challenges
Design, Implement, Excel
Learn to build a Customer Experience strategy and implement it
Optional Field Trip
Optional one-day field trip with a deep dive into the CX design and delivery of the host
Comprehensive Approach to CX
A holistic approach to Customer Experience ensures excellence at all levels
After Completion, You’ll Be Equipped To…
Develop a plan to tackle specific CX issues
Ensure brand experience is in line with brand promises
Gain customer insights beyond sending out surveys
Connect core organizational beliefs to customer experiences
Give Your Customers an Unmatched Experience
Your customers deserve only the best. By taking the Schulich Achieving Excellence in Customer Experience Management course, you’ll set yourself up to provide unparalleled customer satisfaction and create a culture that focuses on nurturing customer relationships while also preparing yourself to continue growing as a CX Professional.
CE Credits
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14 PDU - PMI Leadership -
7 PDU - PMI Strategic -
21 HRPA - CPD Hours
Create Better Customer Relationships
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Create an organization-wide CX strategy designed to nurture long-term customers
A Culture of CX Excellence
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Learn to create a culture that focuses on the customer’s relationship with the organization
Ready to Take the Next Step with Schulich ExecEd?
Our unique approach to the practical application of the concepts in the Achieving Excellence in Customer Experience (CX) Management course will ensure that you are prepared to take your customer management skills to new heights.