Achieving Excellence in Customer Experience (CX) Management - Schulich Executive Education Centre

Achieving Excellence in 

Customer Experience (CX) Management

Give your customers the absolute best experience possible with Schulich ExecEd’s Achieving Excellence in Customer Experience (CX) Management course. Refocus your organization on nurturing long-term relationships with your customers and push well beyond your customers’ expectations. 

 

This three-day course is designed to give you the tools needed to create a CX strategy, implement it, and blow your customers away with a superior level of service. Be exposed to real-world challenges and get a practical knowledge of how to handle new technologies that could disrupt your current CX plan, while creating a customer focused culture within the organization. 

Here are some of the key details of the course

Length: 3 Days
Next Sprint: February 28, 2022 to March 2, 2022



Innovation and Organizational CX Culture assessment



Practical applications of your skills based on real-world case studies



Integration of employee-customer relationship management



Build a culture of CX excellent in your organization



Innovation and Organizational CX Culture assessment



Practical applications of your skills based on real-world case studies



Integration of employee-customer relationship management



Build a culture of CX excellent in your organization

Schulich ExecEd’s Next Level Leadership Program

Take a holistic approach to Customer Experience and learn to develop and implement plans that nurture long-term customers, provide for new customers, and promote ongoing customer relationships.

Program
Details


Apply By

February 14, 2022


Start Date

February 28, 2022


End Date

March 2, 2022


Fees

$2,950 + HST


Satisfaction Rating

90%

Achieve Excellence in Customer Experience (CX) Management

Providing a great customer experience goes beyond being polite and accommodating. It begins before you make contact with your customers, and extends past the point of purchase. Achieving Excellence in Customer Experience Management is designed to show you exactly how to implement customer experience strategies that exceed expectations at all levels.


Practical Applications

Tackle simulated case studies based on real world challenges


Design, Implement, Excel

Learn to build a Customer Experience strategy and implement it


Optional Field Trip

Optional one-day field trip with a deep dive into the CX design and delivery of the host


Comprehensive Approach to CX

A holistic approach to Customer Experience ensures excellence at all levels

After Completion, You’ll Be Equipped To…



Develop a plan to tackle specific CX issues

lightbulb icon



Ensure brand experience is in line with brand promises

graph icon with magnifying glass



Gain customer insights beyond sending out surveys

marketing with social media



Connect core organizational beliefs to customer experiences

Give Your Customers an Unmatched Experience

Your customers deserve only the best. By taking the Schulich Achieving Excellence in Customer Experience Management course, you’ll set yourself up to provide unparalleled customer satisfaction and create a culture that focuses on nurturing customer relationships while also preparing yourself to continue growing as a CX Professional.

CE Credits

Create Better Customer Relationships

A Culture of CX Excellence

Ready to Take the Next Step with Schulich ExecEd?

Our unique approach to the practical application of the concepts in the Achieving Excellence in Customer Experience (CX) Management course will ensure that you are prepared to take your customer management skills to new heights. 


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Achieve Excellence.