Andrew is president of ACM Consulting, a leading expert in operational excellence, and the author of Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization. During the course, he will be teaching key operational excellence fundamentals, allowing participants to pinpoint new operational improvement opportunities in their organizations – in areas where most leaders don’t normally look. Andrew does extensive training in the areas of innovation and collaboration, profitability, customer acquisition and retention, speed optimization, and strategy execution. His research has been published in Entrepreneur, Industry Week, PROFIT, Purchasing, Canadian Healthcare Manager, The Globe and Mail, and many other publications. Andrew also works with leading organizations focused on achieving performance boosts including 3M, Four Seasons Hotels and Resorts, McKesson and The Bank of Nova Scotia.