Vafa Akhavan

  • Biography

    Vafa Akhavan is an executive leader with global experience across seven industries and 16 countries. His career is made up of corporate leadership roles and management consulting at marquee brands within their respective industries. Customer experience, employee engagement and owner returns have been a constant throughout his career. Vafa is currently President & Senior Adviser at NueBridge, a unique consultancy of operating executives serving corporate clients focused primarily on CE and CEM. Previously Vafa was based in Boston as CEO at Forum, a global consultancy focused on leadership development, customer experience and sales optimization. Prior He was based in New York as Global Head of Customer Operations at Information & Media, a $B1.3 segment of McGraw Hill. Vafa was moved to McGraw Hill after its acquisition of J.D. Power where he served as Executive Director Solutions. Vafa is also an opinion contributor to The Global and Mail.

    Programs

    Achieving Excellence in Customer Experience (CX) Management
  • Areas of Interest