Making Waves 2021 is the third annual business leadership conference presented by the Canadian Office Products Association (COPA) and the Schulich Executive Education Centre. This virtual conference features different speakers online, twice a day on Tuesdays and Thursdays throughout the month of November.
Five facilitators from Schulich ExecEd are scheduled to speak on topics ranging from managing in the post-pandemic recovery to creating excellence in your organization’s customer experience.
An all-access pass for the conference is only $300. Individual speaking events are $150 or $75. For more information and to register, visit the COPA website.
Has Covid-19 Changed Management?
Jordan Berman, Keynote Speaker
What impact will innovative business models, hybrid workforces and new employee expectations have on change management? This one-hour interactive and engaging webinar will provide you with thought provoking issues, questions and the strategies to consider in the new post pandemic world. Explore how change management has changed and how to leverage these changes to your organization’s advantage. / 11am – Nov. 9, 2021
Strategic Foresight for Emerging Technologies
This hands-on session looks at factors such as consumer trends, market forces, advances in technology and changing expectations, and how they might shape future operating and innovation environments. The session will introduce how disruptive technologies might threaten or positively impact their organization and ways to systematically approach this change. / 11am – Nov. 11, 2021
Build Sustainability and Inclusiveness Into Your Organization’s Recovery Plan
Research has shown that organizations with inclusive business practices are 57.8 per cent more likely to improve their reputations. In addition, employees who view their workplace as inclusive are likely to consider their organization to have ethical value. In the current context, embracing Diversity, Equity, Inclusion and Indigenization (DEII) is a strategic advantage, critical to risk management and business outcomes. / 11am – Nov. 18
Moving Away From Solution Selling to Agile Sales
The traditional method of selling solutions and depending on customer relationships is a thing of the past. Stakeholders and decision-makers now have access to strong data and product information to make an informed buying decision. In this session, Sanjay Dhebar will discuss the skills required today to change the dynamic and become an insight champion to your customers. / 11am – Nov. 25
Customer Experience Excellence: The Strategic Business Imperative
In every business, customer experience (CX) is now recognized as a strategic imperative. Whether you are in a B2B or B2C environment, from local to global business, your customer’s experience with you is a key driver in lifetime value, customer acquisition, and ultimately free cash. After 30 years of operating and consulting focus on CX across 7 industries in 15 countries, our presenter will share some of the key variables of excellence in customer experience. / 1pm – Nov. 25