You might think a program for administrative and support staff might get overlooked in the executive education world where strategic leadership and current trends in management are top of mind, but Schulich Exec Ed’s always popular Extraordinary Administrative Support draws enthusiastic reviews for the way it pays dividends to both participants and the managers or directors they report to.
This practical, two-day training and development program identifies the critical support functions assistants and administrators provide, and then engages in extensive skill-building in a variety of areas, ranging from communications techniques to collaboration to productivity tools and problem-solving.
And leading the course is one of Schulich Exec Ed’s most popular facilitators, Gail Levitt, who never fails to win accolades for her presentation of the program content. “Gail is engaging and great” is a phrase repeated often, with various superlatives added in each comment: “Fantastic”, “amazing”, “excellent”, “colourful and entertaining”, “perfect”.
The secret to Gail’s success is more than just being an accomplished instructor. Participants also talk glowingly about the program content and how it helps them in their role as administrative support staff. “I learned many points of this course that I will use in my role,” said one participant. “Gail was an excellent facilitator and well versed”, said another. Other comments about the program include words such as informative, effective, creative and interactive. It was an “eye-opener – inspired me to have an open mind,” said a participant.
One of the most mentioned aspects of the course, which includes a mixture of presentations, breakout sessions and discussions, is the interactive sessions that engage all participants “without singling anyone out”. “I wasn’t sitting & listening but participating,” said one participant. “The group activities really assisted the learning,” said another.
So, if Extraordinary Administrative Support is so popular, what do participants say could be improved? In the words of the many of the participants: “Nothing!” “Amazing”. “Perfect”. We won’t rest on our laurels here, however. Gail is also known for keeping a sharp eye on ways to improve her program, having fun and keeping people engaged in learning new skills, which is the real secret to the popularity of her program.
Extraordinary Administrative Support is Schulich Exec Ed’s two-day program for office assistants, office administrators, support managers, public sector administrators and administrative, executive and personal assistants, administrative and project coordinators, administrative supervisors and customer service administrators. This program is also recognized by the Human Resource Professionals Association (HRPA) and qualifies for 14 Continuing Professional Development hours for members looking to maintain their CHRP designation requirements. The next session is scheduled for Nov. 12-13, 2018. Register today!