Build Sustainability and Inclusiveness Into Your Organization’s Recovery Plan
During the pandemic, much changed in the way we think of equity...
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Communicating with Sales Prospects: It’s not About the Content
We’ve all been there – the meeting has started and you are ready to make a pitch with a dazzling slide deck that you worked on for days, adding data and charts and enough bullet points to fill a large coffee mug. And the response is, well, underwhelming. The problem says Mark Bowden, body language […]
Posted onSchulich Executive Education Centre helps Ontario Natives earn unique mini-MBA certificates
The Schulich Executive Education Centre has partnered with the Ontario Native Women’s Association to offer a Mini-MBA Program to members of their community network. The Ontario Native Women’s Association (ONWA) is a not-for-profit organization with a goal to empower and support all Indigenous women and their families in the province of Ontario through research, advocacy, […]
Posted onBank of Canada CRO says Pandemic has Accelerated the Pace of Change
You might think it’s a bit late to consider the pandemic a future risk factor but for Carol Ann Northcott, Chief Risk Officer at the Bank of Canada, it’s all about the recovery now. In a wide-ranging interview with Carmen Rossiter, program director for SEEC’s Centre of Excellence in Governance, Risk Management and Control, Northcott […]
Posted onA Good Customer Experience Will Fail if it’s not Consistent
The disruption of the past few years – made worse by the pandemic – has put pressure on organizations to adapt and differentiate themselves from their competitors. As more and more products and services are developed on similar models, it has become hard to stand out in the crowd. Developing a good product or service […]
Posted onLEAD begins with Listening – the First Component of Good Communication
Listening skills usually don’t make the top of the charts when employers consider employees’ value to the organization – but they should. Most problems can be resolved quicker and easier when people purposely set about to really listen to what someone is saying. It is a critical skill in every field. Diana Kawarsky emphasizes listening […]
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