Achieving Excellence in Customer Experience (CX) Management

  • Move from playing CX whack-a-mole to becoming a CX maestro!

  • Managing the customer experience has emerged as a key strategy to gain competitive advantage in today’s hyper-competitive marketplace, especially in the B2C sector. This CX training program is designed to build organizational capacity to nurture long-term customer relationships. It will furnish participants with the knowledge, insights and skills required to quickly and effectively formulate, implement and manage a framework of ongoing customer experience excellence.

Top Reasons To Choose This Program

  • Develop a concrete plan during the program to address a specific CX challenge you're facing

    Receive a free personal and organizational customer experience capacity assessment

    Optional post program field trip provides a deep dive into to a real-life CX implementation

    Optional quarterly round table and one-to-one follow-up with instructor to share experiences

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