Achieving Excellence in Customer Experience (CX) Management
Move from playing CX whack-a-mole to becoming a CX maestro!
Managing the customer experience has emerged as a key strategy to gain competitive advantage in today’s hyper-competitive marketplace, especially in the B2C sector. This CX training program is designed to build organizational capacity to nurture long-term customer relationships. It will furnish participants with the knowledge, insights and skills required to quickly and effectively formulate, implement and manage a framework of ongoing customer experience excellence.
Top Reasons To Choose This Program
Develop a concrete plan during the program to address a specific CX challenge you're facing
Receive a free personal and organizational customer experience capacity assessment
Optional post program field trip provides a deep dive into to a real-life CX implementation
Optional quarterly round table and one-to-one follow-up with instructor to share experiences
3 days of in-class study
14 PDU - PMI Leadership
7 PDU - PMI Strategic
21 HRPA - CPD Hours
- Next session June 10, 2020 to June 12, 2020 Future Dates › Location Schulich Executive Learning Centre
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