Achieving Excellence in Customer Experience (CX) Management

  • Now Being Delivered in the Virtual Classroom

  • Managing the customer experience has emerged as a key strategy to gain competitive advantage in today’s hyper-competitive marketplace, especially in the B2C sector. This CX training program is designed to build organizational capacity to nurture long-term customer relationships. It will furnish participants with the knowledge, insights and skills required to quickly and effectively formulate, implement and manage a framework of ongoing customer experience excellence.

program learning features

  • Interactive, engaging presentations held live online by SEEC faculty.

  • Work on group projects in our virtual breakout rooms.

  • Engage in guided and free-form discussions online with fellow participants

  • Stay on track while you learn from home with scheduled class times

Top Reasons To Choose This Program

  • Develop a concrete plan during the program to address a specific CX challenge you're facing

    Receive a free personal and organizational customer experience capacity assessment

    Optional post program field trip provides a deep dive into to a real-life CX implementation

    Optional quarterly round table and one-to-one follow-up with instructor to share experiences