Achieving Excellence in Customer Experience (CX) Management
Now Being Delivered Online During COVID-19 Health Crisis!
Managing the customer experience has emerged as a key strategy to gain competitive advantage in today’s hyper-competitive marketplace, especially in the B2C sector. This CX training program is designed to build organizational capacity to nurture long-term customer relationships. It will furnish participants with the knowledge, insights and skills required to quickly and effectively formulate, implement and manage a framework of ongoing customer experience excellence.
program learning features
Interactive, engaging presentations held live online by SEEC faculty.
Work on group projects in our virtual breakout rooms.
Engage in guided and free-form discussions online with fellow participants
Stay on track while you learn from home with scheduled class times
Top Reasons To Choose This Program
Develop a concrete plan during the program to address a specific CX challenge you're facing
Receive a free personal and organizational customer experience capacity assessment
Optional post program field trip provides a deep dive into to a real-life CX implementation
Optional quarterly round table and one-to-one follow-up with instructor to share experiences