CX Management

Win and engage more customers with our comprehensive CX Management program

In this 2-day program for Customer Experience (CX) Management, you’ll learn the core principles of human-centric design. Discover how to use CX strategies to set your business apart in a competitive market.

CX Management

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Fees: $2,950
Length: 2 days
Next Session: February 13, 2023 to
February 14, 2023
  • Location:
  • Virtual Classroom
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CX Management

Download Brochure
Talk to an Advisor
Enrol now

Create
Unforgettable Brand Interactions

In today’s hyper-competitive marketplace, the way customers remember and speak about your brand means everything. It’s no longer enough to simply capture their attention—you have to win their hearts.

In this 2-day program, you’ll learn how to analyze your current CX touchpoints, design new customer-focused processes, and develop a streamlined CX strategy across channels and locations.

Led by a global executive leader in customer experience, this program will also look at your wider brand positioning to ensure your core organizational beliefs are aligned with CX frameworks and current trends.

Our CX Management program is perfect for any professional role with the potential to impact the experience customers and clients receive.

Get Training in Marketable Skills

Human-Centric Design Principles
Data-Driven Mindset
Relationship Building
Strategic Analysis
Active Listening

4 Reasons to Enrol

Amazing Education For Busy Professionals

This program packs rich insights into 2 full days of study so you can apply your new skills right away.

Stand Out From The Crowd

Get highly sought-after skills in CX excellence and help your organization win customers, for good.

Learn From An Industry Leader

Dive deep into CX insights with a renowned expert and corporate project adviser in customer excellence.

Earn Higher Pay

Schulich ExecEd students gain the confidence, skills and perspective to attain better roles, launch new ventures, and lead their teammates.

Who Will Benefit

Mid-Career Leaders

Managers and mid-career leaders will improve the quality, productivity, and loyalty of daily customer interactions in their client-facing, managerial role.

Senior Leaders

This program helps goal-setting vice presidents and senior leaders strategize for the long term with winning CX insights fit for today’s most competitive markets.

Program Overview

  • Understand the values behind a culture of excellence and how organizations can deliver CX excellence. This module includes a customer experience capacity self-assessment.

  • Get hands-on knowledge of the latest CX technologies, systems, and processes, and learn how to leverage human capital management in your CX strategies.

  • Overcome challenges in formulating the real ROI for CX and find the balance between centralized and decentralized decision-making for continuous CX improvement.

  • Dive into the core principles of human-centric design and how to integrate customer emotions as part of your CX strategy.

  • Ensure CX excellence is achieved across locations, channels, and touchpoints, and learn how to quantify the impact of your CX solutions.

  • Understand the role of every employee and leader in delivering, managing, and achieving CX excellence.

  • Exchange knowledge and learnings on a common issue of interest as a group, and schedule a 1:1 with your instructor for deeper insights.

  • Join a one-day, on-site field trip with non-competitive cross-industry teams and experience firsthand how CX is designed and delivered.

  • Winter 2023 Dates Time
    CX Management 2/13/2023 - 2/14/2023 9:00 am - 4:00 pm

Faculty

Vafa Akhavan,

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What You Get

After completing CX Management, you'll receive an authentic digital badge from the #1 business school in Canada that employers will recognize.

As more and more companies look for candidates with specific skills, this badge on your CV will be a credible assurance of your achievements and expertise, allowing the right roles to find you faster.

Advanced Badge

Show that you’re able to apply knowledge at a strategic, organizational level.

Pre-Approved HRPA Hours

21 HRPA-CPD Hours

This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx

PMI Credits

14 PMI-PDU Leadership

7 PMI-PDU Strategic

PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. Schulich ExecEd is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

Custom Programs for Organizations

Use this program as we designed it, or alter it to fit your company’s needs. Either way, we can help you improve your organization's talent pipeline. Get in touch with our custom programs team today.

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