Certificate in Design Thinking 2.0: Tools and Techniques with a User-Centred Approach

Long-term business success requires the ability to develop and sustain innovations that anticipate, meet and exceed users’ current and future needs. This five-day certificate program prepares any leader to be an expert in the approach to innovation and gives them the tools and techniques used to solve every business challenge.

This course is a component of the Masters Certificate in Innovation Management and counts towards your completion of certificate requirements.

This program has been approved for the OSAP for Micro-credentials assistance program. Eligible students can apply online through the OSAP website.

Top Reasons To Choose
This Program

  • Solve the challenge of operating in a period of disruption

  • Create new opportunities by identifying users’ un-met needs

  • Learn to apply design-thinking to increase innovation success rates

  • Fail fast and learn from experimentation to increase future success rates

  • Increase your organization’s innovation capacity

About This Program

  • Innovative businesses understand that the development of innovative products and services utilizes a different approach to product and service development than traditional incremental thinking. Using the most relevant tools and techniques with a focus on customer needs at the outset increases the likelihood that proposed solutions will achieve commercial success.  This course prepares any leader of innovation to be an expert in the approach and tools and techniques used to solve every business challenge.

    This course is one of two that lead to earning a full Masters Certificate in Innovation Leadership.  This course is also recognized for continuing education credits for the Professional Engineers of Ontario.

    What You Will Learn

    • How to solve a business challenge end to end
    • Identify un-met user needs to create new opportunities
    • Apply different tools and techniques including design thinking to increase innovation success rates
    • Conduct experiments and build models and prototypes to test your innovative ideas
    • Fail fast and learn from experimentation to increase future success rates
    • Use design processes and tools to increase your organization’s innovation capacity
    • Choose the right tools and approaches to tackle any challenge

    Who Should Attend?

    • Professionals from all levels interested in building innovations
    • Innovation Practitioners
    • Market Researchers
    • Innovation Project Leaders
    • Chief Innovation Officers
    • National, Regional and International Division Managers
    • VPs, Senior Directors, Directors, Senior Managers

    Additional Program Features

    • Online video pre-work
    • Exposure to a design lab
    • Intensive group work on a common real-world challenge
    • Hands-on practice with a dozen tools and techniques
    • Experiential learning
    • Leading-edge research
    • Two hours of consulting

Course Content Details

Additional Delivery Options

Adapt this program to your organization with these additional delivery options.


Catherine Dine

Catherine Dine,

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Lee-Anne McAlear

Lee-Anne McAlear,

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Megan Mitchell

Megan Mitchell,

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Shane Saunderson

Shane Saunderson, PhD, MBA, B.Eng.

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Continuing Education Credits

21 PMI-PDU Leadership
14 PMI-PDU Strategic

PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich ExecEd is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

35 HRPA-CPD Hours

This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx