Certificate in Design Thinking 2.0: Tools and Techniques with a User-Centred Approach

  • Long-term business success requires the ability to develop and sustain innovations that anticipate, meet and exceed user’s current and future needs. Innovative businesses understand that the development of innovative products and services utilizes a different approach to product and service development than traditional incremental thinking. Using the most relevant tools and techniques with a focus on customer needs at the outset increases the likelihood that proposed solutions will achieve commercial success.  This course prepares any leader of innovation to be an expert in the approach and tools and techniques used to solve every business challenge.

    This course is one of three that lead to earning a full Masters Certificate in Innovation Management.  This course is also recognized for continuing education credits for the Professional Engineers of Ontario.

    What You Will Learn

    • How to solve a business challenge end to end
    • Identify un-met user needs to create new opportunities
    • Apply different tools and techniques including design thinking to increase innovation success rates
    • Conduct experiments and build prototypes to test your innovative ideas
    • Fail fast and learn from experimentation to increase future success rates
    • Use design processes and tools to increase your organization’s innovation capacity
    • Choose the right tools and approaches to tackle any challenge

    Who Should Attend?

    • VPs, Senior Directors, Directors, Senior Managers
    • National, Regional and International Division Managers
    • Chief Innovation Officers
    • Innovation Practitioners
    • Market Researchers
    • Innovation Project Leaders

    Additional Program Features

    • Online video pre-work
    • Exposure to a design lab
    • Intensive group work on a common real-world challenge
    • Hands-on practice with a dozen tools and techniques
    • Experiential learning
    • Leading-edge research
    • Two hours of consulting
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx