Certificate in Leadership Skills for Supervisors and Front-Line Managers

This outstanding five-day supervisor training certification program is for new front-line managers and team leaders, as well as those with experience looking to refresh their skills. It delivers insight and essential knowledge in five key areas of supervisory management training expertise. You’ll learn to apply the Big Three competencies of a highly effective leader and take advantage of your personal management strengths while building forward momentum in your team and organization.

    • “I have gained the confidence in my leadership style and learned the skills required to work towards effectively leading my team of staff. The resources and experiences shared are transferable to any management or leadership role.”

      J. GloverActing Manager, Administrative Services, Northumberland County Community and Social Services
    • “An invaluable learning experience that provides very practical skills and insights, while keeping you heavily engaged and interested.”

      J. GoringAssistant Manager, The Law Society of Upper Canada

About This Program

  • Your learning process begins at registration!

    You’ll receive a preparation package, including the Skills Inventory for Supervisors and Managers questionnaire, before the first class. Use this to discover your leadership style, strengths and weaknesses. Apply this insight during your supervisor training course to examine real-time issues instead of hypothetical case studies, and learn to implement your leadership style to fit any organizational context. Master the art of conducting effective team meetings that generate meaningful outcomes, and become an expert communicator with staff, management and customers.

    Benefit from our supervisory skills training curriculum’s extensive interactive training format, a variety of modern teaching approaches, customized assessment tools – including the Myers-Briggs Assessment Inventory – lectures, leadership surveys, group case discussions, role plays, visual aids and team exercises. The certificate, divided into five fundamental learning cornerstones, covers the key roles of effective supervisors and managers; leadership and team motivation; communications skills training and staff development; delegation, problem-solving and decision-making; and employee conflict resolution and performance evaluation.

    Who Should Attend

    This program benefits newly appointed division managers, office managers and supervisors, training, HR and industrial relations specialists, project managers, team leaders and supervisors, plant/production managers and superintendents, public-sector supervisors and managers, development managers.

Course Content Details

Additional delivery options

Adapt this program to your organization with these additional delivery options.

Faculty

Laura Boyd-Brown

Laura Boyd-Brown, BBA, CAE, CHRL, CPSC

View profile

Continuing Education Credits

This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx