Coaching and Mentoring Individuals and Teams (Class time: 9:00-am – 4:00pm)
The Manager as a Coach
- Balancing individual and corporate expectations.
- Seeing coaching as a core competency of leadership
- Defining the expectations of employees
- The “two-bucket” approach to employee motivation
- Changing expectations of employees in a virtual world.
Coaching Styles for High Performance
- Alternative styles of coaching
- When to use each style: situational analysis
- Adjusting your style to suit the competence and maturity of your associates
- Creating “shining eyes” through engagement
- The impact of high expectations
- Getting buy-in to stretch goals
- Strategies for effective recognition and rewards
- The challenge and opportunity to coach virtually
- Coaching roles: knowing when and how to be a sounding board, facilitator or advisor
- Four effective strategies of giving advice
- The art of giving positive and constructive feedback
Introducing Mentoring Programs
- The purpose and payoff of mentoring
- Formal and informal mentoring compared
- The seven attributes of great coaches and how they apply every day
- Identifying ideal mentees
- Program best practices
Developing High-Potentials Through Mentoring
- Getting started on the right foot: the critical first meeting
- Contracting for success together with agreed-upon guidelines
- Starting with a plan as a basis for ongoing discussions
- Delegating ownership for performance and career improvement
- Setting stretch goals
- Using new performance measures to increase accountability
Bonus Learning Materials
As part of the program, you will receive:
- A pragmatic workbook with a number of forms you can use to set-up a formal coaching and performance improvement program with staff
- Electronic copies of all the coaching and mentoring tools
