Extraordinary Administrative Support

  • This program will pay tremendous dividends to both participants and the managers or directors they report to.

    It is a practical, two-day administrative support training and development program that identifies the critical support functions  assistants and administrators provide and then engages in extensive skill-building in a variety of areas, ranging from communications techniques to collaboration to productivity tools and problem-solving.

    Who Should Attend

    Anyone who serves in a key administrative role, including:

    • Office assistants, office administrators and support managers
    • Public sector administrators and administrative assistants
    • Executive and personal assistants
    • Administrative and project coordinators
    • Administrative supervisors
    • Customer service administrators

    What You Will Learn

    • Adapt your communications style to build more productive relationships with managers, colleagues, employees and other internal and external customers
    • Work smarter using creative thinking, problem solving and time management approaches
    • Practice assertiveness techniques in routine and challenging situations with team members
    • Convey your message in conversations and meetings with more focus and confidence
    • Productivity strategies that you can use every day
    • Communications skills training, interpersonal techniques, and effective listening skills
    • Overcoming barriers to performance
    • Become more flexible with diverse styles in team situations
    • How to manage your stress responses to avoid burnout

    Working Materials

    • Receive an extensive interpersonal skills guide for how to interact with and adapt to different styles more effectively
    • Acquire access to an extensive reference material section
    • Practise new techniques with the assistance of role-plays, group work, individual exercises and audio/visuals
    • “This was an incredible seminar! I would recommend this course not only to any and all admin staff, but to the general employee, as many of the techniques and tips can be applied to any job.”

      F. YousufzaiInvestment Assistant, Healthcare of Ontario Pension Plan
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx