Interpersonal Skills for Healthy Work Relationships

  • Learn practical and adaptive strategies for informing and influencing others – no matter where they fit within the organizational structure.

    Study the interpersonal skills training foundation of high-trust, high-functioning departments and apply advanced communication strategies to shape effective messages and positively influence relationships. Understand and practise the characteristics of ideal communicators. Identify and use speaking goals to guide selection of the appropriate oral communication channel. Understand the four basic behavioural styles and how to manage each. Analyze an audience to address listeners’ needs, wants, priorities, and goals. Quickly and skilfully rephrase blunt wording for enhanced effectiveness. Tune into non-verbal communication channels. Recognize and avoid common communication mistakes and conflicts. Adopt techniques for building rapport and achieving trust from your colleagues. Learn real-life situation definition and diffusing skills. Leverage communication-based insights into the team-building process. Determine when to appropriately use direct and indirect messages.

    Top Takeaways

    • Apply advanced communication strategies to shape effective messages and positively influence relationships
    • Understand and practise the characteristics of ideal communicators
    • Understand the four basic behavioural styles and how to manage each
    • Analyze an audience to address listeners’ needs, wants, priorities, and goals
    • Recognize and avoid common communication mistakes and conflicts
    • Adopt techniques for building rapport and achieving trust from your colleagues
    • Learn real-life-situation definition and diffusing skills
    • Leverage communication-based insights into the teambuilding process

    Who Should Attend

    The design of this course has been informed by work with more than 15,000 business professionals throughout North America. It is perfect for managers, directors, supervisors and team leaders in any functional area.

    Special Bonus

    As a part of this program, you will receive a copy of instructor Diana Kawarsky’s book, Soft Skills Volume 1. This book is full of examples, strategies and insights that support your learning and offer you real-life perspectives to take back with you on-the-job.

    • “This course was great! It really opened my eyes to how I am perceived and why. It helps me understand who I am working with.”

      A. IozzoContracts Coordinator, DPM Energy Inc
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich Executive Education Centre is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

    This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx