Fundamental Leadership Skills for Supervisors and Front-Line Managers

A professional leadership training workshop for department managers and supervisors that teaches you applied skills to increase staff productivity and engagement. This leadership skills training program looks at applied areas of staff leadership, including goal setting, time management, performance coaching, employee communications, conflict management, delegation and management ethics.

Top Reasons To Choose
This Program

  • Gain a better understanding of yourself and your teams

  • Build your leadership style strengths

    • “This course truly inspired me, and also adequately prepared me to be a more effective leader. With the wealth of information provided, I was impressed by how well it was prepared and presented in the time available.”

      R. HalkoSupervisor GIS, Powerstream Inc.
    • “Eye-opening - will put more focus on the type of leader I am and how I affect others in the organization.”

      D. VanderheydenLogistics Manager, Tirecraft Ontario Inc.

About This Program

  • An effective supervisor or department leader must be able to get the most productivity out of people.

    That’s what this supervisor and leadership training course will help you achieve – productivity gains! This is accomplished using leadership strategies that will engage, challenge and motivate your team members.

    In this professional leadership skills for supervisors training for department managers and supervisors, you will learn applied skills to increase staff productivity and engagement and discover how to provide strong direction and constructive feedback that gets results.

    Who Should Attend

    The curriculum is recommended to anyone who currently supervises employees or manages team performance:

    • Department supervisors in business and government
    • Office managers and business administrators
    • Team leaders and regional supervisors
    • Plant and production managers and front-line managers
    • HR, organizational training and industrial relations specialists

    Leadership Learning Outcomes

    • Improve Your Personal Leadership Style
    • Introduce new Coaching Techniques
    • Use powerful Goal Setting & Time Management strategies
    • Delegate effectively to boost staff productivity
    • Learn Conflict Resolution approaches to manage difficult situations
    • Provide Professional Performance Feedback to staff
    • Understand Management Ethics to advance your career

    What You Will Learn

    • Seven Applied Leadership Skills you can use every day
    • Using new leadership styles: discover your optimal communication style using the Personal Style Inventory Indicator
    • Effective team motivation: how to motivate others who have different strengths and personality styles
    • Goal setting and time management to effectively set priorities
    • New coaching techniques: how to mentor each team member for success
    • Handling difficult employees: common warning signs and what to avoid
    • Managing four generations of workers: how to manage different age and experience levels to build productivity
    • Delegation techniques to set consistent goals for your team
    • Morale, productivity and attitude: engaging and training your staff to improve their own performance
    • Provide constructive, ethical feedback that will enhance employee performance

    Unique Program Features

    Participants will  discuss issues, practice new skills, and participate in team simulations – proving extremely valuable when applying new techniques at work.

    Go Deeper into Managing Skills with our 5-day Certificate Program

    The 5-day version of the program, Certificate in Leadership Skills for Supervisors and Front-line Managers, will add to your understanding of how to manage by looking at topics such as: Your Workforce Make-Up: Managing Generations, Problem Solving, Decisions and Teams, Management Ethics – their importance in the workplace of today, Resolving Disagreements or “Friction” and Providing Constructive Performance Feedback. For information and to register, visit the 5-day program web page.

Course Content Details

Additional Delivery Options

Adapt this program to your organization with these additional delivery options.


Michel Shah

Michel Shah,

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Continuing Education Credits

21 PMI-PDU Leadership

PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich ExecEd is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

21 HRPA-CPD Hours

This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at