Leadership Skills For Supervisors and Front-Line Managers

  • An effective supervisor or department leader must be able to get the most productivity out of people.

    That’s what this supervisor and leadership training course will help you achieve – productivity gains! This is accomplished using leadership strategies that will engage, challenge and motivate your team members.

    In this professional leadership skills for supervisors training for department managers and supervisors, you will learn applied skills to increase staff productivity and engagement and discover how to provide strong direction and constructive feedback that gets results.

    Who Should Attend

    The curriculum is recommended to anyone who currently supervises employees or manages team performance:

    • Department supervisors in business and government
    • Office managers and business administrators
    • Team leaders, branch managers and regional supervisors
    • Plant and production managers and front-line managers
    • HR, organizational training and industrial relations specialists
    • Previous participants in supervisory and leadership training programs who want a “next step” program

    Leadership Learning Outcomes

    • Improve Your Personal Leadership Style
    • Introduce new Coaching Techniques
    • Use powerful Goal Setting & Time Management strategies
    • Delegate effectively to boost staff productivity
    • Learn Conflict Resolution approaches to manage difficult situations
    • Provide Professional Performance Feedback to staff
    • Understand Management Ethics to advance your career

    What You Will Learn

    • Seven Applied Leadership Skills you can use every day
    • Using new leadership styles: discover your optimal communication style using the Personal Style Inventory Indicator
    • Effective team motivation: how to motivate others who have different strengths and personality styles
    • Goal setting and time management to effectively set priorities
    • New coaching techniques: how to mentor each team member for success
    • Handling difficult employees: common warning signs and what to avoid
    • Managing four generations of workers: how to manage different age and experience levels to build productivity
    • Delegation techniques to set consistent goals for your team
    • Morale, productivity and attitude: engaging and training your staff to improve their own performance
    • Provide constructive, ethical feedback that will enhance employee performance

    Unique Program Features

    Participants will gain a better understanding of themselves and their teams through the completion of the Personal Style Inventory (PSI), associated with Myers Briggs Type Indicator®.

    You will also discuss issues, practice new skills, and participate in team simulations – proving extremely valuable when applying new techniques at work.

    • “Great course content and facilitators. A good blend of people enhanced the overall experience and perspectives were diverse and unique.”

      P. AlavathillDirector of Family and Community Resources, Home Instead Senior Care
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich Executive Education Centre is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

    This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at www.hrpa.ca/hrdesignations_/Pages/Continuing-Professional-Development.aspx