Lean Operational Excellence for Service Organizations

  • Now Being Delivered in the Virtual Classroom

  • This is a specialized Lean management training course on applying Lean principles, tools and techniques. This program will show you how to identify and remove any non-value-added activities in your everyday service processes. Learn how to build a Lean organization, drive out waste, streamline process flow and build a culture of continuous improvement.

program learning features

  • Interactive, engaging presentations held live online by SEEC faculty.

  • Work on group projects in our virtual breakout rooms.

  • Engage in guided and free-form discussions online with fellow participants

  • Stay on track while you learn from home with scheduled class times

    • “An excellent investment. I got a solid understanding of the topic and learned a range of tools to apply about what we learned in diverse ways. All delivered by a clear subject matter expert.”

      P. AtkinsonDirector of Membership, FSNA
    • “It as a good overview of the philosophy and concepts associated with Lean thinking, and gave me some tools to take back to initiate the process of Lean.”

      A. Latiff-RaymanSupervisor, Direct Program, City of Toronto

Top Reasons To Choose This Program

  • Discover how Lean principles can transform your service organization

    Drive out waste, streamline process flow and build a culture of continuous improvement

    Help your organization go Lean with a tool for the next generation of process improvement