Managing Change, Conflict and Communications

While some organizations are adept at planning the tactical components of change, many struggle with preparing people to support change and how to best sustain the change after implementation. This three-day program will provide a holistic understanding of effectively leading change in an integrated manner. Participants will leave with strategies, tools and tactics that can immediately be used in their workplace.

Top Reasons To Choose
This Program

  • Practical, impactful and actionable insights ready for immediate use in your workplace

  • Skills for powerful and compelling communication that will affect your success

  • Strengthened capabilities in effectively managing conflict that can derail your change efforts

    • “Great course that focuses on the inter-linkages between change and conflict, with varied communication styles to manage accordingly.”

      Carlos RodriguesDirector, Government of Canada/ESDC
    • “This program provided very practical information and tools to allow me to be a stronger communicator with both my team and upper management. I look forward to putting into practice some of the ideas imported in this course.”

      T. MillerNational Sales Manager, Spafax
    • “Excellent course! I recommend all managers participate and reparticipate to expand/ develop conflict and communication skills.”

      N. MarubashiAssistant Manager, Toronto Transit Commission
    • “I will use the tools and information provided at work and in my personal life. Thanks for this practical seminar”

      S. AlizadehCore Network Senior Advisor, Bell Mobility

About This Program

  • Change is unavoidable.

    To successfully compete in today’s dynamic and competitive environment, change is necessary. Whether you are a large multinational company, a smaller privately held firm, or you operate in the public or not-for-profit sector, you cannot afford to sit idly by. Driven by the need to improve the way your organization works, at the heart of every change lies either people, process or technology. Learn the essentials of a successful change management program so that you can make an immediate and valuable contribution!

    While some organizations are adept at planning the tactical components of change, many struggle with how to develop a holistic, integrated approach to change focused on the critical successful factor in any change effort – large or small –  people. Engaging the stakeholders most affected by a change is crucial, but how do you achieve this? This program will give you the critical knowledge, strategies, insights and tools to lead or participate in an effective change management program, while focusing on two key challenges of most change efforts: conflict and communication. Using an interactive and engaging model of case studies, videos, lectures, and small group interactions, participants will be exposed to a broad perspective of how change management works, and leave confident and ready to immediately apply the practical, impactful and actionable learnings in their own workplace.

    Top Takeaways

    • How an improved understanding of the stages of change is critical for success
    • Why clarity and alignment of the future state is fundamental to successful change management programs
    • How understanding your organizational culture and stakeholder mapping is linked to higher change success rates
    • How the type of change impacts the scope of programs and why that’s a game changer
    • What your personal change-leadership style is and why it’s important to a program’s success
    • Why change resistance happens, how it can derail your efforts, and strategies to overcome it
    • How to communicate with impact to influence stakeholders, change behaviour and cultivate support for change

    Who Should Attend

    • Change managers who are newer to role and are committed to success
    • Change agents who need to understand core concepts in order to add value
    • Senior leaders who want a deeper appreciation for the value a structured change plan can deliver
    • Department heads (Directors and Senior Managers) responsible for overseeing change initiatives
    • HR Business Partners and Managers/Specialists
    • Communications Managers/Specialists
    • Project Managers / Operations Specialists
    • Employees working in the area of transformation and strategic planning

    Interactive Methodology

    • Self-assessments to deepen your understanding of how your style can impact the change program
    • Individual and group work to provide you with broad perspectives and experiences
    • Inspiring videos highlighting creative approaches to changing behaviour
    • Application to real-world workplace challenges
    • Simulation exercise
    • Case studies to illustrate concepts in class and to support you in applying these concepts

Course Content Details

Additional Delivery Options

Adapt this program to your organization with these additional delivery options.


Jordan Berman

Jordan Berman,

View profile

Continuing Education Credits

21 PMI-PDU Leadership

PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich ExecEd is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

21 HRPA-CPD Hours

This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at