Managing Change, Conflict and Communications
This program is delivered in a series of short virtual classroom sessions over several days. See View Schedule at a Glance for specific dates.
Develop Your Change Management Abilities
- Understand the fundamentals of successful change programs
- Learn how to use the core tools and strategies to improve results
Implement Change with Confidence
- Recognize the value of stakeholder mapping as a key to success
- Understand the roles of sponsor, change, agents, and other stakeholders
Understand Your Change-Leadership Style
- Increase your self-awareness to help you better manage change
- Identify the types of resistance and learn specific strategies to manage them
Master Conflicts
- Learn the root causes of conflict that can arise and how to address them
- Conflict management styles that highly effective managers use
Communicate with Impact
- Strategies and techniques for powerful, compelling and impactful communications
- Appreciate how effective leadership, communication and conflict management are linked to success
Measure What Matters
- Define success from the outset to increase alignment and success
- Understand the range of channels and tools to measure the impact and progress of change
Sustain the Change Post Roll-Out
- Learn the importance of sustaining the change and the strategies required
- Recognize metrics for ongoing change measurement