Managing Change, Conflict and Communications

About This Program

• Change is unavoidable.

  To successfully compete in today’s dynamic and competitive environment, change is necessary. Whether you are a large multinational company, a smaller privately held firm, or you operate in the public or not-for-profit sector, you cannot afford to sit idly by. Driven by the need to improve the way your organization works, at the heart of every change lies either people, process or technology. Learn the essentials of a successful change management program so that you can make an immediate and valuable contribution!

  While some organizations are adept at planning the tactical components of change, many struggle with how to develop a holistic, integrated approach to change focused on the critical successful factor in any change effort – large or small –  people. Engaging the stakeholders most affected by a change is crucial, but how do you achieve this? This program will give you the critical knowledge, strategies, insights and tools to lead or participate in an effective change management program, while focusing on two key challenges of most change efforts: conflict and communication. Using an interactive and engaging model of case studies, videos, lectures, and small group interactions, participants will be exposed to a broad perspective of how change management works, and leave confident and ready to immediately apply the practical, impactful and actionable learnings in their own workplace.

  Top Takeaways

  • How an improved understanding of the stages of change is critical for success
  • Why clarity and alignment of the future state is fundamental to successful change management programs
  • How understanding your organizational culture and stakeholder mapping is linked to higher change success rates
  • How the type of change impacts the scope of programs and why that’s a game changer
  • What your personal change-leadership style is and why it’s important to a program’s success
  • Why change resistance happens, how it can derail your efforts, and strategies to overcome it
  • How to communicate with impact to influence stakeholders, change behaviour and cultivate support for change

  Who Should Attend

  • Change managers who are newer to role and are committed to success
  • Change agents who need to understand core concepts in order to add value
  • Senior leaders who want a deeper appreciation for the value a structured change plan can deliver
  • Department heads (Directors and Senior Managers) responsible for overseeing change initiatives
  • HR Business Partners and Managers/Specialists
  • Communications Managers/Specialists
  • Project Managers / Operations Specialists
  • Employees working in the area of transformation and strategic planning

  Interactive Methodology

  • Self-assessments to deepen your understanding of how your style can impact the change program
  • Individual and group work to provide you with broad perspectives and experiences
  • Inspiring videos highlighting creative approaches to changing behaviour
  • Application to real-world workplace challenges
  • Simulation exercise
  • Case studies to illustrate concepts in class and to support you in applying these concepts