Managing in a Unionized Work Environment

Managing in a unionized environment and supervising unionized employees has become increasingly complex. Changes to collective agreements, labour laws, human rights codes, and grievance and disciplinary procedures make it very challenging to maintain a cohesive, trusting and motivated workforce.

This popular program takes the guesswork out of managing unionized employees and allows you to gain both legal and leadership perspectives.

Top Reasons To Choose
This Program

  • Receive up-to- date labour relations knowledge

  • Master proven leadership approaches to improve workplace relations

  • Make confident management and human resources decisions that your staff will respect and support

    • “This course was in line with my daily duties and responsibilities. I will be able to incorporate my learning into my performance management of my team. I would recommend this course for anyone who manages in a unionized environment.”

      S. ManciniAssistant Security Manager, Oxford Properties Group
    • “This course is a must for all front-line and middle-management managers who support unionized employees. It allows managers to increase morale, productivity and labour relations.”

      B. SmithPlant Manager, Honeywell

About This Program

  • Changes to collective agreements, labour laws, human rights codes, grievance and disciplinary procedures makes managing in a unionized environment challenging when it comes to maintaining a cohesive, trusting and motivated workforce.

    This popular program takes the guesswork out of managing unionized employee groups. The skills-laden course is team-taught by a top labour relations expert and a world-class authority on leadership. Gain both legal and leadership perspectives. The program covers leadership, employment-related laws and proven ways to achieve a progressive work environment. Hundreds of public- and private-sector organizational leaders have benefited from this program.


    Who Should Attend

    • Managers new to a unionized work environment
    • Front-line supervisors responsible for creating positive working relationships with unionized workers
    • Managers and Directors of public sector departments, municipalities, educational institutions, unionized agencies and healthcare organizations
    • HR supervisors and labour relations leaders overseeing skilled trades professionals

    What You Will Learn

    • Create effective management-union relationships despite perceptions and competing interests
    • Understand and manage the collective agreement within the guidelines of key legislative bodies
    • Deal effectively with disgruntled and challenging employees
    • Learn to leverage your communication skills to build trust and commitment
    • Know when and how to provide constructive feedback that is different from discipline
    • Know how to conduct a disciplinary interview without damaging relationships
    • Provide the leadership skills that create a “can-do” environment
    • Know when and how to engage employees to encourage ownership and accountability
    • Set proper expectations to produce superior outcomes
    • Learn to coach employees to produce reduced supervision

    Additional Course Materials

    • A pragmatic workbook with over a dozen forms you can use to set-up a formal performance improvement program with unionized staff
    • A bonus copy of Cy Charney’s bestselling book Just-in- Time Management

Course Content Details

Additional Delivery Options

Adapt this program to your organization with these additional delivery options.


Cy Charney

Cy Charney, BA, MBL, P. Admin

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Lesley Gilchrist

Lesley Gilchrist,

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Continuing Education Credits

14 PMI-PDU Technical

PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich ExecEd is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

14 HRPA-CPD Hours

This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at