This healthcare management certification program – the first and only comprehensive certificate of its kind in Canada – combines business fundamentals with healthcare leadership skills and knowledge, preparing you for most senior-level healthcare positions.
Faculty, including leaders in healthcare, business and academia, share their insight and expertise with you, covering 15 comprehensive specialized leadership areas of focus, in an integrated, interactive and experiential learning environment.
You’ll learn key trends and issues in healthcare that demand leadership excellence. Acquire skills to become proficient in all matters facing today’s healthcare management: advanced leadership; critical thinking, project planning and problem solving; designing lean processes; successful communication, quality and safety strategies and conflict resolution; information technology for healthcare leaders; leading change and innovation; and risk management and courageous leadership in healthcare.
Top Reasons To Choose This Program
Develop strategies and enhance your capability to lead in a complex, evolving multidisciplinary environment
Build your professional healthcare network and develop lasting business relationships by sharing experiences with other professionals in limited-class-size settings
Combine core business competencies with healthcare industry leadership skills and knowledge
Apply best practices from other industries to promote a culture of accountability, innovation and collaboration
Benefit from the insight and world-class instruction of academic experts and accomplished healthcare and business leaders
“The course was thoroughly engaging, interactive and practical. It provided realistic and useful approaches that I can use in my personal and professional life. Excellent!”
About This Program
Embrace health-sector challenges to deliver better care and lead people more effectively.
The Masters Certificate in Healthcare Management – the first comprehensive certificate program of its kind in Canada – addresses the unique leadership issues facing healthcare professionals, providing tools, techniques, and best practices to effectively lead in the complex world of Ontario’s healthcare sector.
Our program faculty includes leaders in healthcare, business, and academia who will share their insight and knowledge with participants in an integrated and experiential learning environment.
Through this program, today’s healthcare professionals will have an opportunity to examine innovative business models that can be applied to healthcare and acquire new knowledge and skills to enhance their capability to lead in a complex and ever-changing system.
Key Program Take-Aways
Learn to understand and respond to workplace issues differently to improve results
Combine core business competencies with healthcare industry leadership skills and knowledge
Apply best practices from other industries to promote a culture of accountability, innovation and collaboration
Gain useful tools, techniques, and checklists to take back and apply immediately to facilitate your work and share with peers
Enhance capabilities to lead and manage in a fast-changing, multi-disciplinary environment
Develop strategies to manage complexity and promote organizational success
Build your professional healthcare network
Participant Profile
This program has been designed for:
Professionals looking to increase their leadership capacity and influence within the system
Any individual seeking to consolidate and certify their leadership and management skills in preparation for career advancement
Professionals in leadership positions in private or public healthcare, including hospitals, CCACs, LHINs, long-term care facilities, etc.
Managers, directors, physicians, researcher’s administrators, team leaders, and other officials in healthcare organizations
Unique Program Features
World-class instruction by accomplished healthcare, business, and academic experts
Applied learning through an individualized anchoring project that can be used in your workplace immediately
Respects your busy schedule: one work-day matched with one weekend day demonstrates personal commitment and avoids multiple work absences
Network with peers from different parts of the healthcare spectrum and share experiences for valuable insights into the whole system
Learning is practical, interactive and healthcare-sector focused with many take-away tools
Start the program by diving into a conversation about what it takes to lead in a system undergoing profound change.
Introduction to the Healthcare Management program
Explore the changing role of the leader in healthcare
System Integration in Healthcare
Learn to optimize the Local Health Integration Network environment for your organization.
Understand how regionalization is developing and learn strategies for influencing the process
Learn to build horizontal and vertical partnerships for seamless patient care
Excelling with Emotional Intelligence
Understand your personal leadership style so that you can most effectively influence your work environment.
Assess your personal leadership style, including strengths and limitations
Gain insight into your level of emotional intelligence (EI)
2 days
Critical Thinking and Project Management
Thinking Skills for a Turbulent World: The Art of Framing and Reframing
Develop thinking skills that will enhance your effectiveness in the ever-changing field of healthcare.
Learn how to anticipate emerging changes in healthcare
Improve your critical thinking by recognizing and challenging taken-for-granted assumptions
Develop the seeing and thinking skills to recognize opportunities
Practical Project Management
Drive corporate and departmental strategies in times of tight resources and competing priorities with the tools of professional project managers.
Gain approval and sponsorship for your projects
Manage risk to deliver high quality results
2 days
Communication and Problem Solving
Successful Communication
Effectively influence others: express your preferences the first time.
High-impact techniques to deliver your spoken and written communications
Proven strategies to build collaborative, professional relationships
Resolving Conflicts – Your Own and Others’
Explore common sources of conflict in healthcare and your role as a leader.
Assess your preferred conflict style and how it impacts your ability to resolve disputes
Learn a five-step process for managing conflicts
2 days
Leading Change & Innovation in Healthcare
Leading Change in Healthcare
Prepare for your role as an effective change agent.
Learn best practices for implementing change in healthcare organizations
Apply the eight-step change and transition process to cases
Innovative and Creative Thinking
Make innovation part of your core competencies with practical tools to advance your organization beyond entrenched ideas.
Identify and overcome obstacles to individual and team innovation
Lead teams to be more innovative
2 days
Collaboration and Appreciative Leadership
Collaboration in Cross-Functional Teams
Learn to address cross-functional team collaboration in a continually changing environment
Define and identify the characteristics of cross-functional teams
Use the Integrated Team Effectiveness Model (ITEM) to identify areas for improvement
Understand and implement concepts of team balance
The Power of Appreciative Leadership
Establish highly-effective and motivated care teams using the processes of appreciative leadership.
Understand employee engagement strategies and how to enhance staff commitment to quality care and to the organization
Develop highly-effective teams and individuals, using appreciative inquiry methodology
2 days
Information Technology and Lean
Information Technology
Improve your understanding of the many changes technology and various types of integration can bring to a healthcare organization, to help ensure better adoption and outcomes for your organization.
Different types of changes that technology and integration can bring to a healthcare organization
How to embrace an information driven culture
The importance of extraordinary and sustainable service delivery
Lean – A prescription for Healthcare
Explore Lean, a proven problem solving, process improvement strategy that enables the delivery of consistent, high-quality outcomes.
Understand the fundamentals of Lean – and the key ingredient for its success
Discover eight sources of waste and inefficiency in hospitals and master the tools to eradicate them
1 day
Courageous Leadership and Program Closure
Courageous Leadership
Prepare for your role as a courageous healthcare leader.
Understanding the concepts of authentic leadership
How to apply these concepts to your own leadership style
Attendance at this program entitles certified Canadian College of Health Leaders members (CHE/Fellow) to Category II credits toward their maintenance of certification requirement.
25 Royal College - MOC Section 2
“For information on how this activity fits in the Royal College Maintenance of Certification (MOC) Program, please visit the Royal College’s website (royalcollege.ca/moc). For more personalized support, please contact the Royal College Services Centre (1-800-461-9598) or your local CPD Educator.
1 Digital Credential - Masters Certificate
A digital credential is an encrypted symbol acknowledging that the person displaying it has successfully completed a course and acquired a new skill that directly relates to their employability. It is linked to the owner and can’t be duplicated.
A Masters Certificate is the more extensive course which can include multiple individual certificates and badges.
