Program Evaluation and Performance Measurement: Achieving Results in Government and the Public Sector

  • Government leaders must constantly strive to improve program evaluation and performance measurement in the public sector and produce results for Canadians.

    This acclaimed government performance measurement program featuring the “Common Sense Approach” to developing effective indicators for government programs will help you improve your key decision-making and management processes.

    Who Should Attend

    This hands-on program draws on extensive examples of current government programs. Those who will benefit from this program include:

    • Directors, heads and managers of public sector departments and agencies
    • Project managers and program analysts from federal, provincial and municipal levels
    • City managers, policy advisers and council members
    • Directors and managers of school boards, universities and colleges, healthcare authorities and social service agencies
    • Executives in Charitable Foundations and Corporate Social Responsibilty departments
    • Private-sector and not-for-profit organizations that work with government
    • Budget, finance and audit officers and program evaluators
    • Performance improvement, operations and process specialties

    What You Will Learn

    • Use a simple 3-step logic model, the “Common Sense Approach”, to design performance measurement frameworks for your programs
    • Use performance measurement in:
      • strategic business plans,
      • budget development
      • grant approvals, staff appraisals
      • management accountability frameworks
      • program evaluations
      • operations improvement
    • Instill a customer-focused, performance-driven culture in your team
    • Apply performance measurement to decision-making processes
    • How to keep score and develop a balanced response
    • How to set performance targets
    • Effectively Analyze performance data to identify improvements
    • How to implement performance measurement with your team
    • “I absolutely loved this course and will be able to implement these concepts in my duties.”

      F. BakMajor, Department of National Defence
    • “Was a great opportunity for like minded individuals to learn new concepts and share professional experiences.”

      K. WagnerSenior Business Analyst, City of Toronto
  • Course content details

  • Additional delivery options

    Adapt this program to your organization with these additional delivery options.

  • This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at