Workshop Day 1
The New World of Smart Economics
Facilitator: David Fell, CEO, Eastern Ontario Regional Network Economics and Business Models
- What is a municipal business model anyway?
- The public sphere: public versus private versus third-sector
- Market failure and municipal intervention
- Moving from pipes to platforms
- Leveraging the sharing economy
- Asset management programs
- Green economy infrastructure challenges
- Digital economy infrastructure: finance, build, maintain
Data: The New Currency
- Measuring impact and outcomes and communicating the results
- Measuring Return on Investment (ROI)
- Writing a business case for new programs
- The provision of open data
- Managing self-service tools and attendant expectations
- Balanced scorecard performance measurement
- Data analytics to support smart
Workshop Day 2
The Art of the Possible: Strategizing for Smart Implementation
Facilitator: Lawrence Eta, CIO, City of Toronto
There is no shortage of visions of the future of cities from academics, vendors, think tanks, politicians, and city leaders. Understanding what’s required to move in that direction from a status quo of disparate systems, siloed departments and resource-deprivation is the realist perspective. Building and selling the smart roadmap is where the art of the possible becomes real.
- How to undertake a current state analysis
- How to develop roadmap for foundational/ city wide elements required: Process; Infrastructure; Data; Platform
- Budget considerations
- Governance considerations
- Growth/scalability considerations
- ROI development
- Developing short- and long-term program and project scope
- Talent required
- Selling your strategy to executives and Council
Workshop Day 3
Digital Enablement – From Smart City to Smart Community
Facilitator: Nasir Kenea, CIO, City of Markham
Integration to be “Smart”
- City services and how they depend on systems/process automation
- Infrastructure and assets management practices for a smart city
- The need for data integration for better informed decision
- Digital infrastructure for a smart city
- Architectural principles, standards and governance/shift in thinking
- The ways in which smart cities are more than just what the city government does, and more about the whole community
- Smart communities experience
- Partners and contributors
- Cities’ role in fostering smart communities
- Policy, partnership and governance frameworks
- Ways in which smart communities differ from simple “economic development” but engender similar outcomes
Workshop Day 4
Where Success Leads – Smart Citizen-Centered Service and Connected Communities
Facilitators: Antoine Haroun, CIO, Halton Region; Jesse Adcock, CIO, City of Vancouver
Although the focus of municipal government in a smart and future-ready world remains the conferring of services on the citizenry, the nature of the service changes to become citizen-centered. We explore the social and political implications of this change, as well as the commensurate movement toward digitally connected communities.
- What are the principles of citizen-centered services in a smart world?
- How do smart initiatives change citizen expectations?
- How can services be managed and improved to enhance smart function while mitigating municipal risk?
- What security considerations are required to promote true citizen-centered service in a world of open data?
- How does the promotion of smart citizen-centered values enhance the political will of Council?
Workshop Day 5
Smart Politics – The People, Their Drivers and How to Broker Success
Facilitator: Dan Mathieson, Mayor, Town of Stratford
In this workshop we will consider the transformation of organizational culture required to encompass and support smart operations leadership. Of particular interest will be the thorny topics of: the need to respond to political will, the need to engage with public perception, and overcoming a risk-averse orientation.
- What is the political climate in the municipal field today?
- What is the nature of future-readiness?
- What expectations in the organization as well as in the citizenry are created by the current technological marketplace?
- What are current media attitudes and what effects have they had on stakeholders?
- What is the public perception of a future-ready municipality?
- Staff-Council relations in a smart world
- Municipal-provincial relations on a smart world