Solving Complex Problems

Organizational success rests in the hands of leaders who can deliver superior problem solving strategies. This course provides rapid, intuitive tools that enable executives to quickly cut to the heart of strategic and organizational decisions, focusing on areas that have the greatest impact on performance.

Top Reasons To Choose
This Program

  • Learn a professional problem-solving methodology

  • Discover how to share your new knowledge with team members

    • “This is an excellent program with real-world application that I can use in my team tomorrow. I highly recommend it.”

      R. YoungOperations Manager, Canada Post Corporation
    • “The course provided opportunity to discover new tools an understand complexities surrounding decisions, problems and dilemmas. I am looking forward to using what I’ve learned in my business and everyday life.”

      K. RuckAssociate Director Operations, Transport Canada

About This Program

  • Tackle everyday business challenges, critically analyze problems and generate breakthrough solutions to the toughest organizational issues.

    This critical thinking training provides rapid, intuitive tools that enable professionals to quickly cut to the heart of strategic and organizational decisions, focusing on areas that have the greatest impact on performance.

    With this problem solving training you will learn a step-by-step process for diagnosing business issues, generating options and implementing innovative solutions.

    About This Seminar

    The course addresses the three basic levels of business challenge:

    • Making strategic decisions

    The key to great decision-making is clarity in generating options and criteria under challenging conditions. You will learn how to master this process.

    • Solving problems that can be solved

    Effective problem solving begins with careful definition of the problem. Executives will learn a set of proven approaches for rational and creative problem solving.

    • Managing difficult dilemmas

    When a problem is highly complex, and resistant to multiple attempts at solution, it is a dilemma. Participants will use the 5-step Dialectical Solutions Method (DSM) to tackle their toughest strategic dilemmas.

    Who Should Attend

    All professionals from all levels can immediately apply the strategic planning techniques, including:

    • Working professionals, managers and leaders from all departments
    • Operations and administrative officers
    • Project managers who lead complex projects
    • Sales and marketing team members who must respond to new competitive threats

    What You Will Learn

    • Learn a professional problem solving methodology which allows you to creatively manage strategic dilemmas and solve business problems
    • Prioritize problems and establish practical and achievable action plans
    • Apply new critical thinking approaches and overcome the three barriers to strategic problem solving
    • Train others – effectively direct project team members to think critically and deploy strategic solutions
    • Learn to clearly define and frame organizational problems requiring solutions
    • Use the Dialectical Solutions Method™ (DSM) to manage highly complex strategic challenges in your organization
    • Engage key stakeholders and team members
    • Understand how to analyze issues and identify the best possible solution

Course Content Details

Additional Delivery Options

Adapt this program to your organization with these additional delivery options.


Stephen Friedman

Stephen Friedman, MA Psych

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Continuing Education Credits

14 PMI-PDU Leadership

PMI, PMBOK, PMP, and PMI Registered Education Provider logo are registered marks of the Project Management Institute, Inc. The Schulich ExecEd is a PMI Registered Education Provider (R.E.P.), as designated by the Project Management Institute (PMI).

14 HRPA-CPD Hours

This program has been approved for CDP hours under Section A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA). Be sure to note the program ID number on your CPD log. For more information about certification or continuing professional development, visit the HRPA website at