If you’ve been wondering if learning online is for you, let us introduce you to the virtual classroom with our new series of 30-minute mini-classes – the ExecEd Sampler Series.
Staying in your home office doesn’t mean an end to learning new career skills. In fact, working in the virtual realm will likely continue even as the health crisis starts to improve – and we will all need to continue adapting to the “new normal” of engaging with colleagues and clients remotely.
The ExecEd Sampler Series of free, 30-minute mini-classes is designed to give you ideas about how to manage this change and also take advantage of the new opportunities it presents to innovate and respond to the challenge. By upgrading your business skills and becoming familiar with the new methods of virtual learning, you will be positioned to succeed in the better days ahead.
Using the new, secure ZOOM video-conferencing platform for this virtual experience, we will show you how to tap into all this format has to offer: human connection, actionable learning, polls, breakout discussions and more.
Due to the interactive nature of these sessions, enrolment is limited to 25 participants. Once registered, you receive secure log-in information on how to join the Virtual Classroom. To register, contact us by email at email@example.com.
Decoding the Brand in a Post-Pandemic Phase
Facilitator: Vafa Akhavan
Thursday, Aug. 8, 2020, 11:30-noon
Seldom have we experienced such a compressed period of transformation as in the first six months of 2020. At the centre of it was a seismic shift in customer behavior that has caused a change in customer expectations. Excellence in Customer Experience Management (CEM) is a model of operation that is being rapidly changed by these new customer wants and needs that differ significantly from those of 2019. One dimension of the different-normal is the extent to which customers are experiencing the brand promise. In this session, you will gain a broader understanding of the key elements in CEM excellence but also spend time delving into understanding how to decode the brand promise against the customers’ experience of that promise.
Join SEEC instructor Vafa Akhavan for this 30-minute class on managing your organization’s brand proposition. Vafa is an executive leader with global experience across seven industries and 16 countries. His career is made up of corporate leadership roles and management consulting at marquee brands within their respective industries. Customer experience, employee engagement and owner returns have been a constant throughout his career. Vafa is currently President & Senior Adviser at NueBridge, a unique consultancy of operating executives serving corporate clients focused primarily on CE and CEM.
The session will be held on Thursday, Aug. 6, 2020, 11:30-12pm and is limited to 25 participants due to the interaction involved. To register, contact firstname.lastname@example.org.
Past Events in the SEEC ExecEd Sampler Series
Managing Fear With EQ Tools
Facilitator: Stephen Friedman, May 7, 2020
Innovations Under Crises: A Strategic Decision
Facilitator: Wissam AlHussaini, PhD, May 21, 2020
Disaster, Crisis and Sustainability
Facilitator: Klaudia Watts, June 11, 2020
Virtual Business Writing – Actual Brand: Experience the Virtual Classroom
Facilitator: Diana Kawarsky, June 23, 2020
Engaging a Remote Workforce
Speaker: Christine Yip, June 30, 2020